We offer Money Back Guarantee policy which, unlike other portals, refunds 100% of what you paid. If you request a refund and your request matches our refund rules, we will refund 100% of your payment. For more information please visit our Refund Rules. Another option, we can make any changes or additions that you need until you’re happy with the entries that you requested.

Given the nature of digital content, a refund or credit on a purchase is not granted unless one of the warranties given by ALDAHIL has been breached, or a refund is required under our Refund Rules, or United State consumer law or other relevant consumer protection laws. If you would like to request a refund you should read our Refund Rules. If your request was sent to us, we will be in touch to assist you. You cannot request a refund after 7 days of service purchase. These 7 days will start to count after we deliver the final file of your project.

Review, once you’ve submitted a refund request, we will review it and may contact you for more information, or try and resolve your issue. Approve, if your request was approved, we’ll let you know. Your request will then be sent to our help team to be processed. The decline, if we decline your request, we’ll let you know that it is now closed for reasons. If you disagree with the decision, now will be the time to raise a dispute with us.

Very simple and easy! When we finish the project, an email notification will be sent to your email with a special link, which will lead you to the project page with thumbnails on the right side. Just click “Download” and the work will be downloaded to your computer, this link includes your selected delivery file type/format from the online form. In addition, we can send the project in other ways, such as in email attachment, if the project sizes small enough to do so. If not, we can use another smart way that you may prefer.

ALDAHIL strives towards excellent customer satisfaction and support when you purchased any services. We are here to help you through every step of the way. Please don’t hesitate to reach us by chatting, visit support page or send an email at any time. If you have services that include unlimited support, such as website design or other services, the unlimited support rules will be applied to this service and we have exclusive support for it. For instance, if you request website design and it comes with unlimited support, we will support you with whatever you need for the website.

You’ve come to the right place! One of the biggest benefits of Multimedia Production crowdsourcing platform is the amount of choice and unique services you will receive with your contest. You can then look through to find services or designs that catch your eye and work with us towards that perfect media services. We offer free Live Chat and support in all the time. Feel free to start the conversation by Live Chat and just explain what you want to reach.

You are in control and can set your own budget for any graphic design type or other services you want, multiple prizes and other customizations that will make your design cost appeal more to the designs. Higher prize promotes quality and attracts more designers, resulting in more variations for your new Graphic Design. Customize your Graphic Design and see final price on the bottom on the request page – You will be charged via PayPal after you checkout to make the designer start working on your project. This process applied to all other services too. Everything has a price.

This is under your control, you can select the time to choose within 24 hours until 7 days, in most projects that we do. Whatever is your project, you will get the answer automatically on your project request. Some of Video Production services, it can be different, it depends on your Video Production request. We are 100% guarantee to deliver the service on time! if not, you will get 100% percent money back and your project is completely free.

Absolutely! most contest holder’s take about a week to ask for modifications to their Design or any services we have. Once you are happy with the source files, you can close the contest completely and release the funds to us.

Maybe the most difficult part is finding the designer or producer who really understands your needs and creates the style requirements. This is why it is best you request your needs and let us start a content, find the idea and while you enjoy your coffee. After we done, the designer, developer or producers will go through One-on-One project individually with you to make sure you’re happy with it. We make it easy, simple and fast for anybody to get the unique multimedia production done in the most efficient way.